« In Search Of Excellence- Summarized | Main | How Pragmatic can it get? Part 2 »

How Pragmatic can it get? Part 1

Human Communication is a system where individual participants understand each other’s actions and makes decisions based on the thoughts or intentions behind them. Communication is no longer a simple system where two individuals transmit messages to each other.

When we talk about one mind transmitting messages to another, there would be two instances where the receiving end may or may not acknowledge the communication process BT nevertheless human communication has occurred in that given situation.
A simple example to reason the above theory would be to consider the two participants as A and B. A would be successful in his/her communication only if B thinks and applies A’s thoughts into action. Similarly, the actions of B in turn are a sign of acknowledgment and influence A. This is more of a mutual relationship between A and B both the participants and we can rightfully call this mutual interdependence. But this does not always mean that the communication is a success, there are definitely instances where even If message is clearly communicated or sent and received by the receiver, it might affect or make the expected results. The message can be sent repeatedly but it needn’t necessarily create reactions in the receiver. This shows that no one or nobody is in charge or control of the system. It is definitely the individual’s willingness to cooperate that makes a difference.4
Another important aspect of communication is not to persuade or force any receiver to comply or think in a biased way or a particular way. This means that an individual cannot make decisions in another persons boundaries and trying to make them is not acceptable by any standards. An example would be a person coming from a different country to a new country finding that he/her would have to follow standard housing or boarding rules that doesn’t allow them to return or leave their home b y a particular time.7, 4
An existing model called as the Pragmatic model which is more advanced than the Shannon-Weaver Model deals with reality. This might upset the prior thinking of the Shannon- Weaver model but would definitely give a fuller insight on the perspective of human communication. The first principle of this model tells us that no one can control the message. We just need to accept the fact that the message is not in our control. The second principle would be that a major transformation or a change in the system or the way the system thinks would occur only if there is a big imbalance in the normal functioning of the system. The third principle involved is the new approach that should be included in respect to selection and the different themes of the messages should be varied and experimented with. The last principle that is involved in the model would be to be prepared for failure and when a message is sent instead of concentrating on how the message will be understood, concentrate on why the message would not be understood.
The Old Model or the Shannon- Weaver Model says that the communication between the sender and receiver would always be successful but would be affected only if the connection was bad.
In the well acclaimed book ‘Thriving on Chaos’, Tom Peters had quoted that “Engaged Listening is Strategic”.9 and when we speak about listening, it needn’t just be to a higher official or a boss or someone important. It could be to anyone, can be a construction worker, a sweeper, anyone who can provide since Information is Wealth. 9

Post a comment

(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)